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Delivery & FAQs

Q: How long will delivery take?

A: Delivery times vary depending on where you’d like your item(s) shipped to. In the UK we offer next day delivery, Europe and ROW will take 3-5 working days typically. 

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Q: Do you ship the items yourselves?

A: Yes, we package and ship all items ourselves to ensure high quality standards are met.

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Q: Do you ship internationally?

A: We do ship products internationally, and as promised, we offer free worldwide shipping around the world. 

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Q: What is the returns policy?

A: Please see our Returns page for further information on our Returns and Exchange policy.

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Q: Where is the stock held?

A: Our stock is held securely at a facility in London. We pre-order stock from our brands and package and ship all items ourselves, ensuring our high quality standards remain throughout the process.

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Q: What payment types do you take?

A: We accept Visa, Mastercard and most Debit Cards. Alternatively, we are happy to take payment over the phone.

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Q: What happens if there are errors or omissions on the website?

A: In the case of any errors or omissions on the website, The Active Kollection reserve the right to refund your order prior to the goods being despatched.

The Active Kollection reserves the right to cancel any order if the item is no longer available. No compensation will be paid in such cases but customers will be notified and reimbursed for the full cost of the order. 

Every care has been taken to ensure the accuracy of all products listed on the website. The colours shown on the website are a close representation, but slight variation in the actual colours may vary due to screen resolutions and browsers.

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Q: How do I know if my order is confirmed?

A: You will receive an email to confirm your payment was successful. 

If you have a problem processing your payment online or are unsure if it has gone through, please email team@theactivekollection.com.

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If you have any questions that are not answered above, please do get in touch via the below form and one of our team will respond within 24 hours.