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Refund & Returns Policy

RETURNS, REFUNDS & EXCHANGES

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

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Refunds


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.


Next contact your bank. There is often some processing time before a refund is posted.


If you’ve done all of this and you still have not received your refund yet, please contact us at team@theactivekollection.com.

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Sale items 


Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

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Exchanges 


We will replace your item for a different size if required. If you need to exchange it for the same item, send us an email at team@theactivekollection.com and send your item to: The Active Kollection (RMI Services LTD), 18 Blackberry Business Centre, Brambleside, Uckfield, East Sussex TN22 1QQ.

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Shipping


To return your product, you should mail your product to: The Active Kollection (RMI Services LTD), 18 Blackberry Business Centre, Brambleside, Uckfield, East Sussex TN22 1QQ

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.