Q: How long will delivery take?

A: Delivery times vary depending on where you’d like your item(s) shipped to. In the UK we offer next day delivery, Europe and ROW will take 3-5 working days typically. 

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Q: Do you ship the items yourselves?

A: Yes, we package and ship all items ourselves to ensure high quality standards are met.

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Q: Do you ship internationally?

A: We do ship products internationally, and as promised, we offer free worldwide shipping around the world. 

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Q: What is the returns policy?

A: Please see our Returns & Refund page for further information on our Returns and Exchange policy.

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Q: Where is the stock held?

A: Our stock is held securely at a facility in London. We pre-order stock from our brands and package and ship all items ourselves, ensuring our high quality standards remain throughout the process.

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Q: What payment types do you take?

A: We accept Visa, Mastercard and most Debit Cards. Alternatively, we are happy to take payment over the phone.

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Q: What happens if there are errors or omissions on the website?

A: In the case of any errors or omissions on the website, The Active Kollection reserve the right to refund your order prior to the goods being despatched.

The Active Kollection reserves the right to cancel any order if the item is no longer available. No compensation will be paid in such cases but customers will be notified and reimbursed for the full cost of the order. 

Every care has been taken to ensure the accuracy of all products listed on the website. The colours shown on the website are a close representation, but slight variation in the actual colours may vary due to screen resolutions and browsers.

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Q: How do I know if my order is confirmed?

A: You will receive an email to confirm your payment was successful. 

If you have a problem processing your payment online or are unsure if it has gone through, please email team@theactivekollection.com.

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If you have any questions that are not answered above, please do get in touch via the below form and one of our team will respond within 24 hours.

RETURNS, REFUNDS & EXCHANGES

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

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Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at team@theactivekollection.com.

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Sale items 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

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Exchanges 

We will replace your item for a different size if required. If you need to exchange it for the same item, send us an email at team@theactivekollection.com and send your item to: Unit 7, Princeton Court, 55 Felsham Road, Putney, London, ENG, SW15 1AZ, United Kingdom.

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Shipping

To return your product, you should mail your product to: Unit 7, Princeton Court, 55 Felsham Road, Putney, London, ENG, SW15 1AZ, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Whilst some of the brands we stock have unique sizing charts or measurements, they all conform closely to standard men's guidelines. 

N.B. If you're between sizes we recommend sizing down.

If you are not happy with your fit, we'll exchange it for you.